Each pilot is a 6–8 week engagement focused on one primary job—SmartQuote, OpsRAG, or WhatsApp CX—with explicit KPIs and acceptance criteria agreed up front.
Clear in‑scope and out‑of‑scope definition.
Read‑only first; gated write operations only after UAT and approvals.
PDPL‑aware design with in‑Kingdom deployment options where needed.
Shared view of success: target metrics, not vague promises.
Reusable assets (connectors, prompts, evaluation sets) for future pilots.
Whether you decide to scale or not, each pilot leaves behind tangible assets and learning.
Working pilot environment with defined scope and guardrails.
Connectors, agents, prompts, and evaluation sets used in the pilot.
KPI and acceptance report, including limitations and open risks.
Runbooks and basic training materials for your internal teams.
Recommendations on scaling, extending, or pausing.
e align on metrics during discovery and measure them throughout the pilot. Targets are goals, not guarantees.
SmartQuote: TTQ reduction target (e.g., 40–60%), manual hours saved, and error thresholds.
OpsRAG: coverage and precision/recall targets, latency, and satisfaction scores.
WhatsApp CX: FCR, deflection, AHT reduction, and CSAT for selected flows.
Platform: latency, availability, error rates, and cost per task thresholds.
Governance: auditability, PDPL compliance checks, and guardrail effectiveness.
If you have a candidate workflow in mind, we can typically propose a pilot scope within a few working days after a discovery call.